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Citizen smart card

Use your concessionary travel cards to deliver more services, from library and leisure to entitlements and eMoney.

Citizen smart card

Using smart technology to connect citizens to services is something that we've pioneered here at ACT. It started with concessionary travel but the infrastructure that it created is a great way to deliver much more to your customers. You may have a range of complex, disparate systems that don't work together effectively, so it makes perfect sense to unify what you deliver to make it a lot simpler and more powerful. When you offer more services through a single card, it's a progressive step in creating a lighter, more efficient and modern delivery of entitlements to your customers.

What do you need?
  • A unified way to deliver services and entitlements
  • A modern, streamlined operating model
What are the benefits for your customers?

Your customers will have a wide range of entitlements, travel and leisure facilities delivered through one easy-to-use card. You can give them a better service as their contact records and information are held in one central location. Their personal information is properly protected so cards can be blocked, replaced and restored quickly and securely.

What are the benefits for you?

You'll use the framework of your existing concessionary travel solution to deliver more services. This simplifies your processes by maintaining a single instance of customer data and reduces the number of systems you need to maintain.

Taking a joined up approach to providing services is more cost effective and consistent to manage. You can address the growing needs and expectations of communities while also staying up to date with the latest governmental requirements. We take away the burden of finding in-house resource by offering a managed service that reduces your overheads. You'll become more responsive and progressive in your approach to serving the citizen.

How do we deliver the solution?

Read a case study


ACT worked closely with Cheshire’s local authorities and transport operators to deploy an integrated end-to-end ITSO architecture, including its HOPS transaction processing engine and Customer Management System (CMS)...
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Quality and Compliance Manager

"At ACT we always aim to provide our customers with a quality service from initial contact, through requirements capture to project delivery and ongoing support. We achieve this through stringent quality procedures covering every aspect of our business, underpinned by a quality ethos at every level of the company."

Why ACT?

The citizen is at the heart of everything we do, across all of our sectors, and the citizen card perfectly demonstrates how we bring your services closer to your customers.