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The HOPS by ACT is a ticketing transaction processing engine. It is built to the Department for Transport ITSO specification and is certified to version 2.1.4. Most rail and bus smart card schemes in the UK already use our HOPS. It provides the central transaction hub and security for in-the-field hardware such as train station gates, on-bus ticket machines, in-store retail systems and online retail systems.

ACT is the only company that has achieved full HOPS (AMS) certification (without any exceptions) at every release of the ITSO standard since its inception. ACT powers more ITSO ticketing schemes than any other company in the UK, facilitating millions of critical transactions every day.

  • Collects, processes and stores transaction data
  • Communicates with back office systems and hardware in the field
  • Supports online ticket sales with the ITSO certified Retail Fulfilment Service module
  • Works with ticketing equipment from all major providers
  • Provides standard reports on transaction data
Technical notes
  • Is proven in complex, multi-supplier ticketing system environments
  • Uses a library of established interfaces to connect with third party systems
  • Supports HOPS-HOPS communication
  • Supports HOPS-POST communication
  • Secures all messaging and data using multi-layered protection
  • Works with POSTs at any ITSO specification release
  • Accessed through an online back office
  • Integrates fully with the CMS by ACT
  • Supports multiple operators
  • Supports point-of-sale ticketing
  • Manages operator apportionment and reimbursement
Service delivery
  • State-of-the-art managed data centre hosting
  • Near real-time data replication from the primary HOPS to a secondary HOPS both housed in separate secure data centres
  • Security key profiling, management and distribution
Solutions using HOPS

Read a case study

Welsh Government

When the Welsh Government sought to introduce a national, ITSO-compliant smart card scheme for bus travel, it was no small task. The scheme needed to replace a number of fragmented regional initiatives that were in place across 22 local authorities throughout Wales....
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Director of Software and Design

"It's a great privilege for me to lead the ACT HOPS development team. I'm surrounded by some of the best minds in the industry and developing an exciting product roadmap. We are extremely proud to have achieved full HOPS certification at each and every release of the ITSO standard."

Why ACT?

Our HOPS powers more ITSO transport schemes than any other. It is the only available HOPS that is fully certified to each and every level of the ITSO standard.