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Transport Scotland leads the way in preventing concessionary travel fraud

03 January 2013

ACT introduces the very latest in ‘hotlisting’ technology to Scotland

ACT (Applied Card Technologies Ltd), the market leading intelligent transactions company, has equipped Transport Scotland with ACT’s latest ‘hotlisting’ technology to help prevent National Concessionary Travel card fraud.

Transport Scotland manages the Scotland-wide concessionary travel scheme which provides free or discounted travel on public transport for younger, older and disabled people.

Impressively, in the first week of activating ACT’s hot-listing technology, Transport Scotland saw 21% of hotlisted cards being disabled across Scotland preventing fraudulent passenger journeys being made. Last year a dedicated hotline was launched to help fight against concessionary fraud, which encouraged members of the public to call this single point of contact – the HOPS by ACT brings the very latest in hotlisting technology that complements this public service. 

The HOPS service by ACT delivers benefits including a powerful transaction monitoring management solution for all card issuers and comes as a fully managed service which can handle all ITSO card and product types. Across Scotland, bus operators use multiple ticket machines suppliers, with a variety of ITSO versions, so the HOPS is designed to keep pace with the ever-changing marketplace. The HOPS by ACT can deal with a variety of ITSO versions and detects patterns of journey transaction fraud, providing effective protection against fraudulent activities which directly affects profitability and taxpayers.

Gordon Hanning, Transport Scotland agreed, “We have quickly recognised the benefits offered by ACTs hotlisting capability in our fight against fraud. Adopting the latest in hotlisting technology means we are already seeing a return on our investment - ACT support and service has been in depth and invaluable. We are at the early stages of our programme, but already we expect the number of fraudulent cards in circulation to drop even further over the next few months as all operators implement this complex yet effective solution”.

“Losses from card fraud are a major concern for our clients” said Gary Watts, CEO of ACT. “Staying ahead of fraudsters is a daily issue and ever changing, we stand behind our customer commitment to innovate and deliver next generation solutions that mitigate fraud. Since taking over the supply of the national concessionary transport back office last year I have been impressed with the focus Transport Scotland has given to this issue.”


For more information, please contact: Joanne Hutchinson, Marketing Manager, Applied Card Technologies Limited.

T: 01249 751200
F: 01249 751201