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Transport Scotland delivers next generation smart ticketing transaction platform

16 April 2012

Working closely with Transport Scotland concessionary travel unit, ACT has completed the implementation of its next generation smart ticketing transaction platform for Transport Scotland to manage the ½ million journeys made each day by concessionary pass holders in Scotland.

Transport Scotland’s challenging remit is to develop and deliver an efficient, effective and sustainable transport infrastructure and services for Scotland. A key part of this role is the management and operation of the country wide concessionary travel scheme which provides free or discounted travel on public transport for younger, older and disabled people.

In April 2011, following an extensive public procurement exercise, Transport Scotland selected specialist ticketing systems provider ACT (Applied Card Technologies) Limited to implement its next generation ITSO HOPS ticketing transaction service.

The HOPS service by ACT was selected to replace the incumbent ticketing transaction system. This service delivers benefits such as greater stability, a more secure environment, enhanced performance and fraud prevention measures, together with innovative ticketing features required to support Transport Scotland’s progressive ticketing strategy. With around 260 bus operators in Scotland running over 7,100 buses, this is the largest concessionary scheme of its kind in the UK.

ACT’s next generation intelligent ticketing solutions lead the way for smart ticketing schemes all over the UK. Through its continued commitment to invest in research and development for its clients, ACT solutions continue to advance smart ticketing capabilities.

Transport Scotland’s Head of Concessionary Travel & Integrated Ticketing, Gordon Hanning, added, “This was, without question, a very challenging IT project. We needed a proven supplier with the necessary technical depth and governance approach to deliver this national public sector project. We are very pleased with ACTs performance in delivering this project during the past 12 months, having successfully established their HOPS service and migrated all 260 bus operators, 80 back offices and 7,100 ticket machines over to the new ACT HOPS.

We now have the platform and management tools to meet our needs not only for today in terms of managing concession fraud, but also our ambitious plans for the future around smart ticketing.  By establishing our Quality Centre at ACT’s dedicated tests suites, we have created a fully operating test environment to ensure the ongoing success of our ticketing strategy. We look forward to working with ACT to evolve the scheme over the coming years.”

Gary Watts, CEO, ACT commented, “Transport Scotland have actively pursued an innovative smart ticketing strategy and have been a key influencing member of the ITSO ticketing community. We were naturally delighted to move Transport Scotland to our next generation ticketing platform and are pleased with how smoothly the transition and roll out has gone. Our R&D commitment continues to challenge and evolve smart ticketing delivery and we are very excited about working with Transport Scotland to support their vision for Scotland’s transport infrastructure.”


For more information, please contact: Joanne Hutchinson, Marketing Manager, Applied Card Technologies Limited.

T: 01249 751200
F: 01249 751201