Skip to main content Skip to main navigation Skip to products navigation Skip to services navigation Skip to solutions navigation Skip to site map

ACT delivers smart ticketing back office for c2c Smart

05 November 2014

Smart ticketing launched for rail passengers in the South East

C 2c _Smart CardTrain operator, c2c, which carries 35 million passengers a year between London’s Fenchurch Street, Shoeburyness and the Essex coast, has launched the second phase of c2c Smart.

c2c Smart is the Government’s pilot project for introducing smart tickets for all London train operators under the South East Flexible Ticketing (SEFT) programme.  More than 30,000 commuters in Essex can now buy their season tickets using the new “c2c Smart” card for journeys into London. They can also use the card on Transport for London services, including the tube and buses, within the zone covered by their season ticket.

ACT supplied its proven smart ticketing back office consisting of the HOPS (Host Operator or Processing System), integrated CMS (Customer and Card Management System) and RSP capable ticket fulfilment service. It also supplied an easy to use customer portal for c2c rail customers to register, purchase and manage their smart card, tickets and journey history.  The ACT Professional Services Team provided the complex back-office integration services to in-the-field systems such as Cubic station ticketing gates, platform ticket validators, Scheidt & Bachmann ticket vending machines, Atos ticket issuing system and the TfL HOPS to create a customised end-to-end solution.

Gary Watts, ACT CEO, said: “This is a very exciting and important project for c2c and ACT. Our proven end-to-end ticketing systems and services have been deployed to introduce smart ticketing across the c2c rail network. The benefits this will bring to passengers include easier and quicker ticket purchase, speedier boarding and fewer queues at ticket kiosks.”

c2c Smart will be compatible with other ITSO-based cards in future, such as Southern’s Key card, which is also underpinned by ACT’s enterprise smart ticketing back office, as the technology is rolled out across all train operators in the South East. This means rail passengers will be able to travel across London and the South East using a single smart card, rather than on paper tickets.

c2c Managing Director Julian Drury said: “We know c2c Smart will be very popular with Essex commuters, and we expect thousands will switch to the cards in the next few months. Customers will benefit straight away by beating the queues and saving themselves five valuable minutes of their day. In the future they'll get even more benefits from c2c Smart, as it will allow us to provide automatic compensation for delayed trains and discounts for those who choose to travel outside the peak.”

Train operators across the country are now deploying smart ticketing to make buying tickets and travelling easier, quicker and more convenient for passengers.


For more information, please contact: Joanne Hutchinson, Marketing Manager, Applied Card Technologies Limited.

T: 01249 751200
F: 01249 751201