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ACT’s Cloud Ticketing Service selected for high street ticketing deal

20 November 2014

Scratchcard replacement aims to increase passenger numbers, speed up bus boarding and speed up journey times

Merseytravel has announced a new partnership with PayPoint and ACT to launch its new generation of electronic ticketing covering bus, rail and ferry travel. The new ticketing scheme goes live on 24 November.

Merseytravel is strategic transport advisor to the Liverpool City Region Combined Authority, with operational transport responsibilities including letting the concession for the Merseyrail network and running the Mersey Ferries and Mersey Tunnels. In 2012/13 there were 136.2 million bus passenger journeys, 39 million rail passenger journeys and 613,000 ferry embarkations in the Merseytravel area – the equivalent of 126 journeys by every man, woman and child in the region*. Walrus

The Saveaway scratchcard, Merseytravel’s off-peak day ticket for buses, trains and ferries, is set to be replaced by an electronic version, becoming the first product available on the ITSO-compliant ‘Walrus’ smart card.

In a phased roll-out, travellers will be able to get and load their smart cards, with the Saveaway product, at more than 800 convenience stores, newsagents, supermarkets and forecourts in Merseyside that have a PayPoint terminal, as well as hundreds more in the surrounding areas. PayPoint terminals and software are already configured to automatically read the contactless cards.

ACT developed its Cloud Ticketing services to extend transport operators’ traditional ticket sales channels with a wider, more accessible retail network, giving passengers an easy way to buy and download tickets online, in-store or using an NFC-enabled mobile device.  All the communications, transaction processing and payments are managed in the ACT Cloud so retailers don’t need to invest in additional hardware.

Gary Watts, CEO, ACT, said: “Smartcards continue to rise in popularity so extending the retail network has become critical for customer convenience. PayPoint was the first Cloud Partner to connect to our new Cloud Ticketing service and, with its established high street presence, smartcard holders will quickly benefit from widespread top-up points across the city and surrounding areas.”

Announcing the partnership, Cllr Liam Robinson, Chair of Merseytravel, said: “Partnering with PayPoint and ACT is the start of the journey in getting our tickets and the way people buy them fit for the 21st century.

“PayPoint shops are mostly local newsagents and convenience stores near to where our customers live so they will be able to easily load their card with a Saveaway when buying a newspaper or a meal-to-go.

PaypointLewis Alcraft, Client Director at PayPoint, added: “We are delighted to be partnering with Merseytravel so that its customers will find travelling easier – whether by bus, train or ferry – by loading smartcards at more convenient times and locations, as most PayPoint outlets are open long hours, seven days a week. When they go to PayPoint, they simply tell the shop assistant how much they want to load and the card will be instantly topped up.

“We plan to expand our smart ticketing capabilities to many more parts of the country over the next couple of years.”

* Based on UK National Statistics estimate of populations of 1,386,569 in June 2013.


For more information, please contact: Joanne Hutchinson, Marketing Manager, Applied Card Technologies Limited.

T: 01249 751200
F: 01249 751201