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Loyalty programme

Customers love rewards, and a good loyalty programme can create a great relationship between you and your customer. We have a long history of providing loyalty and membership solutions that are simple, affordable and scalable so you can start to get to know the people who keep you in business.

Loyalty programme

Setting up your solution

We'll talk to you to find out what you want to achieve and explain how we can help you achieve it. Once we've agreed on what will work for you, we will set up the systems you need, including integrating your existing EPOS or front of house hardware. Our solutions are designed and built to be scalable, so you can change and extend your scheme at any time as your business grows.

Managing your solution

If you need us to, we can design, supply and fulfil your loyalty cards on your behalf. This means everything you need will be taken care of so you can focus on your customers. You'll simply issue cards, create customer records and set entitlement to rewards and privileges. It's as much control as you need but less work than you thought.

If you want to offer online award and redemption to make life easier for your customers, that's something we can do too.

Ongoing monitoring

Once things are underway and you're happily adding points to cards, you'll want to understand customer spending patterns and create marketing campaigns. Through your back office web portal you can use reports and analytics to give you insight into trends and response rates. You'll also have the tools to create e-vouchers, digital vouchers, mailshots and emails.

A helping hand when you need it

Running a loyalty programme might be new to you, but our experienced support team is on hand to help you at every stage. The ACT ServiceDesk follows ITIL best practice so it supports your needs now and in the future.

What are the benefits for your customers?
  • They feel recognised and valued through personalised rewards
  • They can engage with the scheme through a user-friendly web portal
What are the benefits for you?
  • Build brand loyalty
  • Enhance each customer's value
  • Understand your market
  • Plan for effective growth
  • Run effective, customised campaigns
  • Learn from past successes
How do we deliver the solution?

Products
Services

Read a case study

Choice Marketing
"The Gardeners' Reward Card is now central to our marketing. There's no doubt that working with an experienced and responsive provider like ACT has made this kind of initiative achievable".

Michelle de Lavis Trafford
Buying Co-ordinator, Choice Marketing

Continue reading

Chris

CHRIS

Solutions Architect

"The Gardeners Reward Card loyalty scheme for the members of Choice Marketing empowers independent retailers to offer comparable loyalty programmes already in place with existing large national chains."

Why ACT?

We offer an affordable, scalable route into running a professional loyalty programme.